Shipping conditions
Introduction
Welcome to
Shipping costs and delivery times
Shipping costs: We offer various shipping options that may incur different fees. The exact shipping costs for your order will be displayed during checkout.
Delivery times: Delivery times vary depending on the destination and shipping method chosen. Estimated delivery times will be provided to you during checkout.
Shipping locations
Domestic shipping: We deliver to all locations within our country.
International Shipping: We offer international shipping to almost all countries. Please review the list of countries served at checkout.
Order processing
Processing Time: All orders will be processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has been shipped. These processing times may be exceeded due to high order volumes or postal service issues beyond our control.
Order cutoff time: Orders received after 12:00 p.m. will be processed the next business day.
Shipment tracking
Once your order has been shipped, you will receive a tracking number by email. You can use this number to track the progress of your order. Please allow 48 hours for tracking information to be available.
If you have not received your order within 10 days of receiving the shipping confirmation email, please contact us at welcome@liwave.de with your name and order number. We will investigate the matter immediately.
Shipping service provider
We work with DHL and DHL Express to ensure that your order reaches you safely and reliably. The responsible shipping service provider will be specified in your shipping confirmation.
Customs and import fees
For international shipments, all applicable customs and import taxes will be displayed at checkout. We are not responsible for any delays due to customs.
Loss or damage to shipments
In the rare event that your order is lost or damaged in transit, please contact us immediately. We will investigate the problem and find a satisfactory solution.
Shipping policy changes
Contact us
If you have any questions or concerns about our shipping policies, please feel free to contact us at welcome@liwave.de.