Shipping conditions

introduction

Welcome toLiWAVE ! We take great care to deliver your orders quickly and efficiently. This shipping policy explains our procedures and processes to ensure the products you love arrive safely.

shipping costs and delivery times

Shipping costs: We offer several shipping options, which may incur different charges. The exact shipping costs for your order will be displayed at checkout.

Delivery times: Delivery times vary depending on destination and shipping method chosen. Estimated delivery times will be provided to you at checkout.

shipping locations

Domestic shipping: We deliver to all locations within our country.

International Shipping: We offer international shipping to almost all countries. Please check the list of countries served during checkout.

order processing

Processing time: All orders are processed within 1 to 2 business days (excluding weekends and holidays) of receiving your order confirmation email. You will receive a notification once your order has been shipped. These processing times may be exceeded in the event of high order volume or postal service issues beyond our control.

Order deadline: Orders received after 12:00 will be processed the next business day.

shipment tracking

Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track the progress of your order. Please allow 48 hours for tracking information to become available.

If you have not received your order within 10 days of receiving the shipping confirmation email, please contact us atwelcome@liwave.de with your name and order number. We will look into the matter immediately.

shipping service providers

We work with DHL and DHL Express to ensure that your order reaches you safely and reliably. The responsible shipping provider will be specified in your shipping confirmation.

customs and import duties

For international shipments, all applicable customs and import taxes will be reflected at checkout. We are not responsible for delays due to customs.

loss or damage to shipments

In the rare event that your order is lost or damaged in transit, please contact us immediately. We will investigate the problem and find a satisfactory solution.

changes to shipping policies

LiWAVE reserves the right to change this shipping policy at any time. We encourage our customers to check it regularly for possible changes.

Contact us

If you have any questions or concerns about our shipping policies, please contact us atwelcome@liwave.de contact us.