About the product

Are the<tc>LiWAVE</tc> s waterproof?

AllLiWAVE s are made of water-repellent Cordura fabric, so you don't have to worry about your contents when theLiWAVE gets wet from rain.

What is the weight of the<tc>LiWAVE</tc> s?

So that theLiWAVE s can be carried comfortably on the back, attention was paid to a low weight. The 28LLiWAVE weighs only 1300g without modules and 2300g with modules. The 38LLiWAVE weighs only 1400g without modules and 2400g with modules.

Are the<tc>LiWAVE</tc> s suitable for hand luggage?

AllLiWAVE s are basically designed to be carried as hand luggage.
To be on the safe side, we recommend checking the dimensions with the airline.
The dimensions of ourLiWAVE You can find it in the product features.

What material are the<tc>LiWAVE</tc> s?

TheLiWAVE is made of highly tear-resistant and waterproof Cordura. The zippers are water-repellent and woven in, making them significantly more robust against external influences.

How can I easily access my luggage at any time?

Since theLiWAVE s were specially designed for travel, every single part is immediately accessible at any time. The laptop can be removed directly from the top when the case is closed and the toiletry bag is also in theLiWAVE at the top so that it can be removed in no time. The side compartments are also directly accessible thanks to the all-round zipper.

How do<tc>Classic</tc> and<tc>Premium</tc> ?

Premium andClassic differ mainly in design and more complex processing. While theClassic Closed via the woven zipper, thePremium additionally an upper flap that closes with a magnetic closure. Inside this upper flap there is another compartment. In addition,Classic andPremium in the hanging option: TheClassic offers devices on the shoulder straps for the modular hooks, so that theClassic is hung on doors, for example, via the shoulder straps. ThePremium has provisions on the upper flap for the modular hooks.

How do 28L and 38L? differ

The 28L versions are particularly suitable for trips of three to five days, while the 38L versions are suitable for trips of up to seven days. The 38L versions have a shoe compartment instead of the small items module. All other modules are the same.

What material are the upcycling bum bags and shoppers? made of?

The upcycling products are made from awning fabrics that we get from a local awning manufacturer. These fabrics are surplus from the production of the awnings and would otherwise end up in the trash. This way we can give the fabrics a chance at life and make our bum bags and shoppers. The awning fabric is also ideal for the bags: it is water-repellent, robust against external influences, UV-resistant, pleasant to the touch and machine washable (up to 30 degrees).

About the order

How do I order on<tc>LiWAVE</tc> .de?

To place an order atLiWAVE .de, please proceed as follows:

  1. Add item to cart : Select the products you want and add them to your shopping cart.
  2. Checkout : Click on the shopping cart and follow the checkout link to complete your order.
  3. Enter data : Enter your shipping and billing information.
  4. choose payment method : Choose one of the available payment methods.
  5. Confirm and pay for your order : Review your details, confirm your order and complete the payment. You will then receive a confirmation email.

If you need support, our customer service is always available. Simply contact us via chat or email atwelcome@liwave.de

Can individual modules be reordered?

To yourLiWAVE to expand (e.g. extend the Travel Bundle to include the Business Module), you can reorder individual modules at any time. Here you will find all modules.

How can I pay for my order?

At checkout you will find all options to pay for your order.
- Payment by SEPA direct debit
- Payment by credit card
- Payment via PayPal
- Payment via paydirekt
- Payment by invoice (via Klarna)
- Payment by direct debit (via Klarna)
- Payment by credit card (via Klarna)
- Payment via Giropay
- Payment via Apple Pay

About shipping

What is Global-e?

ForLiWAVE Global e is a system that helps us offer our products worldwide. By integrating Global e, we can offer you local payment methods, currency conversion and international shipping options to ensure you have a smooth and secure shopping experience no matter where you are.

Is international shipping possible?

Yes, theLiWAVE is shipped worldwide.

How long is the delivery time?

Delivery times vary depending on the destination and the shipping method chosen. Estimated delivery times will be communicated to you at checkout. On average 1-5 days worldwide.

Is shipping free?

We offer several shipping options, which may incur different charges. The exact shipping costs for your order will be displayed at checkout.

Return

How does the return? work?

We atLiWAVE We pride ourselves on designing and manufacturing high quality products and hope that you enjoy your travels with theLiWAVE fully enjoy it. If you still have a problem with one of our products, please do not hesitate to contact us. We will solve your problem quickly and transparently.

Return policy:
Our backpacks can be returned within 30 days of receiving the goods for a full refund. For returns outside of Germany we charge a fee of 10€.

Return conditions:
Just send us an email towelcome@liwave.de and we will issue you with a return label. Please note that items must be returned unused and in their original packaging to receive a full refund. If the original packaging is missing or the product shows signs of use, we cannot guarantee a full refund.

Special cases:
If in the rare case you have a problem with the quality or workmanship of yourLiWAVE backpack, please contact us directly. We will do everything we can to solve your problem immediately.

We appreciate your trust in our products and look forward to continuing to provide you with exceptional quality and service.

About our guarantee

What guarantee do I get and how can I claim it?

Our products are made from high-quality materials and are subject to strict quality controls so that they remain intact even under heavy loads. This exceptional durability is a matter of course for us.
By purchasing aLiWAVE product, you automatically receive a comprehensive two-year guarantee.

About B2B

Is individualization/personalization or printing of a logo possible?

Yes, theLiWAVE can be personalized with your own logo. You can find more information here . Please contact us for a non-binding offer by email viawelcome@liwave.de

What is the best way to contact you regarding a B2B order?

Please use our contact form or send us an email towelcome@liwave.de

My question was not listed. What can I do?

Feel free to write us your personal question about the contact form .