About the product
Are the<tc>LiWAVE</tc> s waterproof?
All
What is the weight of the<tc>LiWAVE</tc> s?
So that the
Are the<tc>LiWAVE</tc> s suitable for hand luggage?
All
To be on the safe side, we recommend checking the dimensions with the airline.
The dimensions of our
What material are the<tc>LiWAVE</tc> s?
The
How can I easily access my luggage at any time?
Since the
How do<tc>Classic</tc> and<tc>Premium</tc> ?
How do 28L and 38L? differ
The 28L versions are particularly suitable for trips of three to five days, while the 38L versions are suitable for trips of up to seven days. The 38L versions have a shoe compartment instead of the small items module. All other modules are the same.
What material are the upcycling bum bags and shoppers? made of?
The upcycling products are made from awning fabrics that we get from a local awning manufacturer. These fabrics are surplus from the production of the awnings and would otherwise end up in the trash. This way we can give the fabrics a chance at life and make our bum bags and shoppers. The awning fabric is also ideal for the bags: it is water-repellent, robust against external influences, UV-resistant, pleasant to the touch and machine washable (up to 30 degrees).
About the order
How do I order on<tc>LiWAVE</tc> .de?
To place an order at
- Add item to cart : Select the products you want and add them to your shopping cart.
- Checkout : Click on the shopping cart and follow the checkout link to complete your order.
- Enter data : Enter your shipping and billing information.
- choose payment method : Choose one of the available payment methods.
- Confirm and pay for your order : Review your details, confirm your order and complete the payment. You will then receive a confirmation email.
If you need support, our customer service is always available. Simply contact us via chat or email atwelcome@liwave.de
Can individual modules be reordered?
To your
How can I pay for my order?
At checkout you will find all options to pay for your order.
- Payment by SEPA direct debit
- Payment by credit card
- Payment via PayPal
- Payment via paydirekt
- Payment by invoice (via Klarna)
- Payment by direct debit (via Klarna)
- Payment by credit card (via Klarna)
- Payment via Giropay
- Payment via Apple Pay
About shipping
What is Global-e?
For
Is international shipping possible?
Yes, the
How long is the delivery time?
Delivery times vary depending on the destination and the shipping method chosen. Estimated delivery times will be communicated to you at checkout. On average 1-5 days worldwide.
Is shipping free?
We offer several shipping options, which may incur different charges. The exact shipping costs for your order will be displayed at checkout.
Return
How does the return? work?
We at
Return policy:
Our backpacks can be returned within 30 days of receiving the goods for a full refund. For returns outside of Germany we charge a fee of 10€.
Return conditions:
Just send us an email towelcome@liwave.de and we will issue you with a return label. Please note that items must be returned unused and in their original packaging to receive a full refund. If the original packaging is missing or the product shows signs of use, we cannot guarantee a full refund.
Special cases:
If in the rare case you have a problem with the quality or workmanship of your
We appreciate your trust in our products and look forward to continuing to provide you with exceptional quality and service.
About our guarantee
What guarantee do I get and how can I claim it?
Our products are made from high-quality materials and are subject to strict quality controls so that they remain intact even under heavy loads. This exceptional durability is a matter of course for us.
By purchasing a
About B2B
Is individualization/personalization or printing of a logo possible?
Yes, the
What is the best way to contact you regarding a B2B order?
Please use our contact form or send us an email towelcome@liwave.de
My question was not listed. What can I do?
Feel free to write us your personal question about the contact form .