About the product

Are the <tc>LiWAVE</tc>s waterproof?

All LiWAVEs are made from water-repellent Cordura fabric, so you don't have to worry about your contents if the LiWAVE gets wet from rain.

What is the weight of the <tc>LiWAVE</tc>s?

So that the LiWAVEs can be carried comfortably on the back, care was taken to keep their weight low. The 28L LiWAVE weighs only 1300g without modules and 2300g with modules. The 38L LiWAVE weighs only 1400g without modules and 2400g with modules.

Are the <tc>LiWAVE</tc>s suitable for hand luggage?

All LiWAVEs are generally designed to be taken as hand luggage.
To be on the safe side, we recommend asking the airline about the dimensions.
You can find the dimensions of our LiWAVEs in the product characteristics.

What material are the <tc>LiWAVE</tc>s? made of?

The LiWAVE is made of highly tear-resistant and waterproof Cordura. The zippers are water-repellent and woven in, making them significantly more robust against external influences.

How can I easily access my luggage at any time?

Because the LiWAVEs were designed specifically for travel, every single part is immediately accessible at any time. The laptop can be removed directly from the top when closed and the toiletry bag is also located at the top when the LiWAVE is closed, so it can be removed in no time. The side compartments are also directly accessible thanks to the all-round zipper.

How do <tc>Classic</tc> and <tc>Premium</tc>? differ

Premium and Classic differ mainly in their design and the more complex processing. While the Classic is closed via the woven zipper, the Premium also has a top flap that closes with a magnetic closure. There is another compartment within this top flap. In addition, Classic and Premium differ in the hanging option: The Classic offers devices on the shoulder straps for the modular hooks, so that the Classic can be hung on doors, for example, using the shoulder straps. The Premium , on the other hand, has provisions on the top flap for the modular hooks.

How do 28L and 38L<sqm> differ

The 28L variants are particularly suitable for trips of three to five days, while the 38L variants are suitable for trips of up to seven days. The 38L variants have a shoe compartment instead of the small parts module. All other modules are the same.

What material are the upcycling bum bags and shoppers made of?

The upcycling products are made from awning fabrics that we get from a local awning manufacturer. These materials are surplus during the production of the awnings and would otherwise end up in the trash. This way we can give the fabrics a chance at life and make our fanny packs and shoppers. Furthermore, the awning fabric is ideal for the bags: it is water-repellent, robust against external influences, resistant to UV rays, pleasant to the touch and machine washable (up to 30 degrees).

About the order

Can individual modules be reordered?

To expand your LiWAVE (e.g. expand the travel bundle to include the business module), you can reorder individual modules at any time. Here you will find all modules.

How can I pay for my order?

In check-out you will find all options to pay for your order.
- Payment by SEPA core direct debit
- Payment by credit card
- Payment by PayPal
- Payment by paydirekt
- Payment by invoice (via Klarna)
- Payment by direct debit (via Klarna)
- Payment by credit card (via Klarna)
- Payment by Giropay
- Payment by Apple Pay

About shipping

Is international shipping possible?

Within the EU you can order via our online shop. Due to high global demand, we are currently in the process of making our shop available worldwide. Until this process is completed, please send us an email to welcome@liwave.de und and we will see if we can send the LiWAVE to you beforehand.

How long is the delivery time?

Unless another deadline is specified in the respective offer, the goods will be delivered domestically (Germany) within 5-10 days, for deliveries abroad within 10-15 days after the conclusion of the contract (if advance payment has been agreed upon, after the time of your payment instruction) .
Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made different agreements with you. In this case, the delivery time is determined by the item with the longest delivery time that you ordered.

Is shipping free?

We cover the shipping costs (including VAT) for deliveries within Germany, so that you can order free of charge. For delivery outside Germany but within the EU we charge shipping costs of €9.99.

Is the return free?

For orders from Germany and returns from Germany, we cover the costs of the return.
Outside Germany, the customer bears the costs of the return.

About our guarantee

What guarantee do I get and how can I claim it?

Our products are made from high-quality materials and are subject to strict quality controls so that they remain intact even under high loads. This exceptional longevity is a given for us.
When you purchase a LiWAVE product, you automatically receive a comprehensive two-year guarantee.

About B2B

Is individualization/personalization or printing of a logo possible?

Yes, the LiWAVE can be personalized with your own logo. You can find more information here. For a non-binding offer, please contact us by email via welcome@liwave.de

What is the best way to contact you regarding a B2B order?

Feel free to use our contact form or write us an email to welcome@liwave.de

My question was not listed. What can I do?

Feel free to write us your personal question using the contact form.