Cancellation policy
Cancellation policy
Right of withdrawal
Right of withdrawal for consumers
You have the right to withdraw from the contract within 30 days without giving any reason. The withdrawal period shall be 30 days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
If you have ordered several goods in one order which are delivered separately, the cancellation period begins on the day on which you take possession of the last goods.
How to exercise your right of withdrawal:
To exercise your right of withdrawal, please send us a clear statement (e.g., by email or post) stating that you wish to withdraw from the contract. You may use the attached model withdrawal form, but you are not required to.
Our contact details:
Simeonscarre 2, 32423 Minden
E-mail: welcome@liwave.de
Phone: 0152 24377378
It is sufficient if you send the notification of withdrawal before the expiry of the withdrawal period.
Consequences of revocation:
If you cancel the contract, we will reimburse you all payments we have received from you, including delivery costs (except for the additional costs incurred if you chose a delivery method other than the standard delivery offered by us), within 14 days from the day on which we received your notification of cancellation. Reimbursement will be made using the same means of payment as you used for the original payment, unless expressly agreed otherwise.
Return of goods:
You must return the goods to us immediately and in any event no later than 14 days from the date on which you notify us of your cancellation. This deadline is met if you send the goods before the expiry of the 14-day period.
-
Return costs within Germany: The return shipping costs are free of charge for you.
-
Return costs for international orders
For returns outside of Germany, we will cover the shipping costs. For returns, an amount of 10 € deducted from your refund amount to cover return shipping costs.
Loss of value of the goods:
You only have to pay for any loss of value of the goods if this is due to handling of the goods which goes beyond checking their quality, properties and functioning.
Exclusion of the right of withdrawal:
The right of withdrawal does not apply to contracts:
-
to supply goods that are manufactured to customer specifications or are clearly tailored to your personal needs;
-
for the supply of goods which spoil quickly or whose expiry date is quickly exceeded;
-
for the supply of sealed goods which are not suitable for return for health or hygiene reasons if the seal has been removed after delivery.
Sample cancellation form
(If you wish to cancel the contract, please fill out this form and send it back to us.)
To
-
I/we hereby revoke () the one from me/us () concluded contract for the purchase of the following goods ()/ the provision of the following service ()
-
Ordered on ()/ received on ()
-
Name of the consumer(s)
-
Address of the consumer(s)
-
Signature of the consumer(s) (only if notification is made on paper)
-
Date
(*) Delete as appropriate.