Payment and shipping

payment 

We have chosen the payment methods that are most frequently and most popularly used by our customers.

Accepted payment options 

  • advance payment by bank transfer
  • payment by credit card payment via PayPal
  • Payment by invoice (via Klarna)
  • Payment by credit card (Shopify Payments)
  • payment via Google Pay
  • payment via Apple Pay 

 

Further details on payment 

If you pay by credit card, your credit card account will be debited when the contract is concluded. 

 

Encrypted and secure communication 

All communication of payment information during the ordering process is SSL encrypted. Critical information such as credit card details are never stored on our systems. 

 

processing of the purchase 

  • In general, we will inform you comprehensively and promptly about the status of the order until it is dispatched.
  • A different delivery and billing address is of course possible.
  • You will receive an invoice from us with your goods – also to secure and document your guarantee and warranty claims.
  • In general, you have a completely risk-free and free right of return and/or exchange of 30 days.

 

If you have any further questions, please find our contact details  here . 

 

Shipment 

The following conditions apply: 

The goods are delivered within the European Union (EU). 

 

shipping costs  (including VAT):

Domestic deliveries (Germany): 

We do not charge shipping costs. 


Deliveries abroad (EU): 

We calculate the shipping costs to other EU countries as follows:

package: 9.99 €

goods post: 7.99 € 

 

delivery times 

Unless a different deadline is specified in the respective offer, the goods will be delivered domestically (Germany) within 5-10 days, and for international deliveries within 10-15 days after conclusion of the contract (if advance payment has been agreed, after the time of your payment instruction). 

Please note that no deliveries are made on Sundays and public holidays. 

If you have ordered items with different delivery times, we will send the goods in one shipment unless we have made different arrangements with you. In this case, the delivery time is determined by the item you ordered with the longest delivery time. 

 

Sustainable shipping with DHL GoGreen 

Environmental protection concerns everyone! With DHL GoGreen, we have given our shipping system a sustainable upgrade and ship climate-neutrally with DHL GoGreen. 

At no additional cost to you, the emissions generated by your order are offset by DHL. This is done by promoting a wide range of climate protection projects, supporting global reforestation and improving sustainability at DHL itself. If you would like to find out more about climate protection with DHL GoGreen, click here .