payment and shipping

Payment 

We have chosen the payment methods that are most frequently and preferred by our customers.

Accepted payment options 

  • Prepayment by bank transfer
  • Payment by credit cardPayment by PayPal
  • Payment by invoice (via Klarna)
  • Payment by credit card (Shopify Payments)
  • Payment via Google Pay
  • Payment via Apple Pay

More payment details 

If you pay by credit card, your credit card account will be debited upon conclusion of the contract.

Encrypted and secure communication 

All communication of payment information within the ordering process is SSL encrypted. At no time are critical information such as: b Credit card details stored.

Processing the purchase 

  • In general, we will inform you comprehensively and promptly about the status of the order until it is shipped.
  • A different delivery and billing address is of course possible.
  • You will receive an invoice from us with your goods - also to secure and document your guarantee and warranty claims.
  • In general, you have a completely risk-free and free return and/or exchange right of 30 days.

If you have any further questions, you can find our contact details here.

Shipping 

The following conditions apply: 

The goods are delivered within the European Union (EU). 

Shipping costs (including VAT):

Domestic deliveries (Germany): 

We do not charge shipping costs. 


Delivery abroad (EU): 

We calculate the shipping costs to other EU countries as follows:

Package: €9.99

Goods post: €7.99 

Delivery times 

Unless another deadline is specified in the respective offer, the goods will be delivered domestically (Germany) within 5-10 days, for deliveries abroad within 10-15 days after the conclusion of the contract (if advance payment has been agreed after the date). your payment order).

Please note that there is no delivery on Sundays and public holidays.

If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made different agreements with you. In this case, the delivery time is determined by the item with the longest delivery time that you ordered.

Sustainable shipping with DHL GoGreen 

Environmental protection is everyone’s business! With DHL GoGreen, we have given our shipping system a sustainable upgrade and ship climate-neutrally with DHL GoGreen.

At no additional cost to you, DHL will offset the emissions associated with your order. This is done by promoting a wide range of climate protection projects, supporting global reforestation and improving sustainability at DHL itself. If you would like to find out more about climate protection with DHL GoGreen, clickhere.